Veterans Bank suspends pension delivery; branches remain operational

06:48 PM April 06, 2020

The Philippine Veterans Bank has temporarily suspended its door-to-door pension delivery service because of the enhanced community quarantine being implemented in Luzon and in other parts of the country.

However, the branches of the Veterans Bank remain operational although on a reduced work-week schedule as the country fights the spread of the novel coronavirus disease, the bank said in a statement.


“Most branches are operating 3 or 4 days a week on a rotating schedule on shortened their banking hours to support the cash needs of government, private and individual clients. Likewise, the Bank continues to service clients for their cash delivery and deposit pick-ups (DPUs),” it said.

It said the bank’s ATM network nationwide remains online for payroll clients and veteran pensioners of the Armed Forces of the Philippines and Philippine Veterans Affairs Office (PVAO). On non-operating days, Veterans Bank branches and ATMs are disinfected thoroughly for everyone’s safety and peace of mind.


But because of the quarantine,  the bank’s door-to-door pension delivery service is temporarily suspended.

“However, Veterans Bank is now allowing AFP and PVAO pensioners or their representatives to get their monthly pension by allowing over-the-counter withdrawals at any open Veterans Bank branch,” it said.

Given that almost all pensioners are senior citizens and are not allowed to travel, they can send their authorized representatives to any PVB branch to withdraw their pensions or reactivate their ATM for the duration of the ECQ. To do so, the representative must present his/her own valid IDs, the pensioner’s IDs, the ATM card/passbook and a Letter of Authority signed by the pensioner,” the bank said.

For Pensioners who can travel, they simply have to visit the nearest Veterans Bank branch and bring their valid IDs and passbook or ATM card.

On the lending side, loan clients of Veterans Bank who are currently affected by the ECQ were also given a respite. With Republic Act 11469, Veterans Bank is implementing a 30-day grace period for loan payments falling due on March 17 to April 12, 2020 for its loan clients who have corporate/LGU loans, housing loans, and salary loans.

For AFP/PVAO pension loan clients, their amortization for April 2020 will not be deducted, allowing them to receive their monthly pensions without any PVB loan deductions.

“In these challenging times where the Bank is operating under extraordinary circumstances, Philippine Veterans Bank is thankful for the commitment and dedication of its employees, especially its branch officers and staff. They are the Bank’s frontliners who ensure that business continues and the services to clients are delivered at the utmost notwithstanding the danger posed by the current pandemic,” it said.


“The Bank also gives its thanks to the men and women who work behind the scenes to make sure the Bank’s systems and ATM network, as well as its branches remain open, running and operational,” the bank added.

The PVB branch schedules  and other relevant information are regularly updated at the official Veterans Bank Facebook page at

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