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BPO launches 24/7 real time proactive chat solutions in PH

04:16 PM November 27, 2018

Concert 8 Solutions (Philippines) Inc., a wholly owned subsidiary of Concert 8 Solutions Inc. Canada, has announced the launch of their 24/7 real time proactive live chat staffing service for businesses in the Philippines.

Quoting ecommerceiq.asia, Christian Perkins, President of Concert8 Canada and Concert8 Philippines, said “e-commerce in the Philippines is on a runway and expected to lift off to reach nearly $10 billion by 2025 outsizing Singapore and Malaysia.”

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“By providing instant real-time communication on your website staffed by a real human, YourChatTeam can increase online sales and engagement by up to 30% and dramatically improve customer service – all from existing web traffic,” said Perkins.

Concert8 Canada currently has customers in the legal, e-commerce, security, travel, fashion, and medical industries. The company has the capability to provide a live chat service to any industry with an existing website.

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“Imagine someone walks in your place of business and finds there is no one to help them. It’s no different when a visitor lands on your website and finds they can’t get a hold of anyone. They will click around your site for a while and then simply drift away, disappointed and unserved. Imagine if you could proactively reach out to those customers on your website at

exactly the right moment, engage with them directly, and close the sale or answer their inquiry

before they slip away. That’s where YourChatTeam comes in,” said Alan Yong, CEO, Concert8 Canada and Concert8 Philippines.

Concert8 Philippines currently has 70 chat expert seats in a BPO facility in Makati City, and projects to grow to 500 to 1,000 chat expert seats in 2019.

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